Detailed description of the services to be rendered by the service provider.
Agreements on compliance with and measurement of defined key performance indicators (KPI) and auditing.
Ensuring that the services used can be flexibly adapted to seasonal changes or changes in your requirements depending on business development.
Adequate protection against threats to data integrity and confidentiality as well as compliance with legal requirements for cyber resilience and cybersecurity.
Prevention of vendor lock-in through clear agreements on data portability and data provision when changing providers.
Protection of confidential business information through appropriate technical and organizational measures to ensure confidentiality and protection against unauthorized access in the cloud.
Compliance with legal requirements for processing personal data in the cloud.
Avoidance of excessive contract durations and protection against premature termination of your contract.
